Tommy's Express® Car Wash

Andrew Fatalo 5 months ago

Customers drive up to be greeted by a later service rep and no prewash whatsoever. Machine left soap all over my vehicle and did not clean the back at all. For a $26 wash, I expected better. I was asked to be a member prior to wash. Im glad i didnt. This is not my first time here. I'll leave it up to the staff to resolve before changing my review. If they care, they'll make it better, otherwise this will stand.

Mark C Edited 5 months ago

Matt cleaners, disposable or soft towels, strong vacuums, and a very gentle set of brushes on the wash… My car was quite dirty going in and is spotless coming out. Staff were friendly, helpful. (I asked about washing my mats) I was surprised by the indignant tone. A customer took accusing the Wash of damaging her side view mirror… I helped her and explained that the mirror is pivot and pushed it back into position. She didn’t know they had that function.

Boesenberg Edited 6 months ago

Born and Raised Local here. This carwash has been great for about a year up until this new year even early December it seemed to start to go downhill. The sprayers don't wash the soap off of the mirrors anymore ever since they moved the nozzles to spray a diffrent area. The license plate camera never works. The tire belt seems to start slipping every time lately due to over loading the belt. When I've tried to use my membership this past month or two it's been nothing but a hassle . This place is far from convenient, I asked for a month to be compensated or reimbursed or I will be asking to cancel my membership. The manager's Caitlin and Brian said they can't comp a month but they could cancel the membership . Brian canceled membership and advised me that I have 12 days left. I've went through Brickyard carwash recently and it reminded me of when I started using this wash. Brickyard will now be getting my business from now on. I hope someone in charge sees this and makes corrections as I'd really like to use this wash as its conveniently on my way home and they have the potential to be great again.

Lazaro Roman 7 months ago

Worse experience ever. I came back and renewed my membership at the location due to the app not allowing me too. Then I wash my 2017 GMC Denali Terrain and my rear driver side hatch light lens flys off. I noticed a few hours later after I went and made a purchase and put something in my trunk. I immediately called the car wash and they found it. I went to the location to find a solution. No manager on site and she was off till Sunday. No problem, so I called on Sunday to be told by Sheila (Sorry if name is spelled incorrectly) that she’s needed till Thursday to view videos and that she would call me. Thursday came never called me at all. I called at 1pm and 6:27pm today 2-19-26. To be told that she’s in an interview and the second time that she will call me on Friday. Not very professional at all. She could have called and said she was tied up or hey can I call you tomorrow on your matter. I show up Thursday around 7:20pm and spoke with the manager on site Brian. Which he handled everything great and is a great person. He calls Sheila the manager and she said we are denying the claim because my light flew off in the blower area. So that basically is like the wind on the road and it

Ximena Conejeros 10 months ago

Went to their Halloween Carwash Haunted House with my 2 kids and my mom she's 83. We had a blast. The staff was so awesome and they really made the experience. I couldn't stop laughing. We went at night time. The car wash had a light shot, spooky music and all that fun stuff. They even cleaned my car and all for $25! They will definitely see me next year.